§ SUPPORT

Need a hand? Let's fix it.

Every app I ship comes with direct support — no ticket queues, no chatbots. Write me, and the person who wrote the code is the one writing back.

01 / EMAIL

Contact me directly.

support@mugenapps.io

Typical reply: ~8 hours · Always within 2 business days

02 / WHAT TO INCLUDE

Help me help you.

Including a few details in your first email lets me resolve your issue faster — often in a single reply.

App name & version

Device model (e.g. iPhone 15, Galaxy S24)

iOS or Android version

Steps to reproduce the issue

Screenshot or screen recording if possible

Common questions.

If the answer isn't here, email me and I'll add it — genuinely.

I have a bug to report — how fast will you respond?

Usually within 24 hours, almost always the same business day. The person replying is the person who wrote the code — you won't be bounced through a ticketing system.

Do you take feature requests?

Absolutely. I read every email. Not every idea makes it into the app, but the ones that do almost always started as a user suggestion.

My app crashes or data went missing. What info helps?

Device model, OS version, app version, and exact steps to reproduce. Screenshots or a screen recording are gold. If you have a stack trace, even better.

Do you collect crash reports or analytics?

Yes — my apps use Firebase with Google Analytics 4 for product analytics and Crashlytics for crash reporting. I rely on this data to fix bugs faster and prioritize improvements. Truth or Dare also shows ads in its free version through Google AdMob; ads are personalized only if you allow it. You can disable collection at any time from your system privacy settings.

How do I cancel my subscription?

iPhone: open Settings → your name → Subscriptions, choose the app and tap Cancel Subscription. Android: open the Google Play Store, tap your profile icon → Payments & subscriptions → Subscriptions, choose the app and tap Cancel subscription. Deleting the app doesn't cancel a subscription on either platform.

How do I restore my purchase on a new phone?

Sign in with the same account you bought with — your Apple Account on iPhone, your Google Account on Android. Then open the app and tap Restore Purchases. On Android, purchases usually come back automatically once you're signed in to the same Google Account in the Play Store.

How do I report an inappropriate ad?

Email support@mugenapps.io and describe the ad — a screenshot helps most. I review every report and block ads that don't belong in the app.

I'd like to work together on a client project.

Send an email to contact@mugenapps.io with a short project description, timeline, and your team size. I take on a small number of client engagements per year.

Where do I find Privacy Policy and Terms?

Linked in every app's settings screen and in the footer of this site. Short, plain-English, no dark patterns.